Text Message Alert
A member has reported receiving a text message regarding their mortgage loan with the Credit Union. These text messages have nothing to do with us and the sending company is in no way affiliated with the Credit Union. If you receive similar text messages, please disregard them. Legitimate HLEFCU text messages will only come from 808.201.1176. If you need assistance with your account, including loans, please give us a call at 808.973.4311, or toll-free at 1.866.351.4311
While the Credit Union typically doesn't call members about their accounts, in some instances, you may receive a call or text message from us. These communications will typically be about security or fraud issues, critical account issues, or special offers. As a result, we encourage members to add the following numbers to their phone books so you know it's us when we reach out:
- 808.973.4311 - our main line
- 1.888.918.7313 - our credit card fraud/security line
- 808.201.1176 - our text messaging service
Hawaii Law Enforcement FCU Email System
We're proud to announce the launch of our all-new email communication system on Thursday, December 3, 2020. This new system will greatly improve our ability to quickly and effectively communicate with our members. Communications members can expect include:
- Important Credit Union information regarding branches, products and services, and more
- Our new digital newsletter
- Helpful financial and security tips
- Credit Union event information
- Hawaii law enforcement community news
- Exclusive, personalized offers
To ensure you receive our emails (and so they don't go to junk) please add [email protected]
to your email address book. However, if don't want to receive our emails, you may always unsubscribe using the "unsubscribe" link at the bottom of each email.
If you didn't receive our introductory email by Friday, December 4, 2020, you may add your email address to your account by giving us a call at 808.973.4311, or toll-free at 1.866.351.4311. You may also complete and sign our Change of Address form
and mail it to us.
As always, if you have any questions, please give us a call. We look forward to serving you soon!
The FTC has issued a warning
that robocall scammers are increasingly contacting using two different storylines. In the first scenario, robocallers pretend to be Amazon or another online merchant and are calling to inform you of suspicious purchases on your account. In the second scenario, the robocallers are pretending to be Apple and are caliming that you have suspicious activity on your iCloud account.
In both of these scenarios, the robocaller asks you to press 1 or to leave a phone number at which they can call you back at. DO NOT
do either of these. These robocallers are trying to trick you into providing personal information such as your account passwords or credit card numbers.
Remember, retailers, service providers, and financial institutions will never call you to request personal information such as passwords, account numbers, etc. When in doubt, it's always best to call the company in question yourself using a known phone number.
PUA Identity Theft
According to the US Department of Labor, fraudsters are stealing peoples' identities to file fraudulent jobless claims to take advantage of the enhanced government aid provided through the CARES Act. Typically, these fraudsters target the Pandemic Unemployment Assistance system and have stolen an estimated $16 million in Hawaii alone. As a result, the Hawaii Department of Labor is asking that anyone that receives a letter regarding a claim for PUA and didn't apply for it to report the incident via the State's PUA website
Those that recieve the letter should also report the incident as identity theft to the Federal Trade Commission at IdentityTheft.gov
For more information on PUA Identity Theft and Fraud, please visit the State of Hawaii Department of Labor and Industrial Relations website.
COVID-19 Stimulus Checks/Deposits
While some may have already recieved their COVID-19 stimulus payments, we know many of you have not. And, like those of you that haven't, many are anxious and looking for information. As a result, many scammers are taking advantage of the situation to obtain your private information. To protect your information, never reveal any personal information to anyone that calls you asking for it.
The only official source of information regarding the COVID-19 stimulus payments is the IRS itself. If you want to check on your payment status or update your direct deposit information, please visit IRS Get My Payment
Beware of Fraud
In times of crisis, fraud by phone and email increases, as criminals try to take advantage of what is often a confusing, stressful time for many. So, it's essential to be extra vigilant during these uncertain times. Below are a few tips and reminders to help you keep your finances safe:
- HLEFCU will never call, text, or email you to ask you for sensitive information like your account, debit card, or credit card number; your PIN; passwords, or your Social Security Number.
- When searching for needed supplies, do not buy from unfamiliar websites.
- Use your HLEFCU Platinum Mastercard instead of your HLEFCU Debit Card when placing online orders to safeguard the funds in your account.
- Do not purchase COVID-19 test kits or treatments online - these are all likely scams.
- Scammers may also pose as hospitals or doctors claiming that they treated a loved one and that payment is required.
- Malware is being embedded into apps that claim they're able to track the spread of the virus. If you want to keep tabs on the spread of the virus, utilize known sources of information like the CDC, the World Health Organization, and John Hopkins University Tracker
Home Banking Password Reset
Did you forget your Home Banking Password? Now, you can reset it yourself, even if you've already locked yourself out of your Home Banking account! Just click the "Forgot Password"
link next to the "Login" button and follow the instructions. Need a little more help? Check out our how-to video on resetting your password.
Home Warranty Solicitations
It has come to our attention that members are receiving letters in the mail stating that their home secured by HLEFCU has a home warranty that's about to expire. HLEFCU does not offer home warranties, nor do we require them. Further, the information contained in the letter is available as public records via the State of Hawaii Bureau of Conveyances. Please disregard any such letters (see example here
) and call us at 808.973.4311 if you have any questions.