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CU News

​​System Maintenance Update

UPDATE: as of 8:00 am HST, all services are back online

Our regularly scheduled system maintenance event is taking longer than predicted. As a result, Home Banking, Mobile Banking, and Automated Phone Banking continues to be unavailable. However, we are online in our branches. If you need immediate assistance with your account, please call us at 808.973.4311, or toll-free at 1.866.351.4311. We apologize for the inconvenience and will update this post as systems come back online.

 

​​Staff Training

All Hawaii Law Enforcement FCU branches and offices will be closed on Monday, October 14, for staff training. We will resume business on Tuesday, October 15.

 

​​System Maintenance

To ensure the stability and continuity of our system, the Credit Union will be conducting our regularly scheduled quarterly system maintenance on Wednesday, October 9, from 1:00 am to 6:00 am HST.

During the maintenance window, all services including Home Banking, ATM access, our 24/7 call center, debit cards, shared branch access, online loan applications, online bill pay, and automated phone banking will not be available.  The only services not affected by this event are our HLEFCU Platinum Mastercard credit cards and the MoneyDesktop MoneyMobile app.

If you have any bill payments and/or loan or credit card payments from another institution scheduled during this maintenance period, we recommend you rescheduled these payments to occur either the day before or the day after the maintenance window.  Further, if you have any automatic transfers scheduled to post during this time we recommend you verify that your transfer(s) has been completed successfully once our system comes back online.

Should you have any questions regarding our system maintenance event, please give us a call at 808.973.4311, toll-free at 1.866.351.4311, or visit one of our branches.

Thank you for your continued support.  We look forward to serving you again soon.

 

​​We're Moving in 2021!

McCully
For more information on our move, please click here.

 

​​Home Warranty Solicitations

It has come to our attention that members are receiving letters in the mail stating that their home secured by HLEFCU has a home warranty that's about to expire.  HLEFCU does not offer home warranties, nor do we require them.  Further, the information contained in the letter is available as public records via the State of Hawaii Bureau of Conveyances.  Please disregard any such letters (see example here) and call us at 808.973.4311 if you have any questions. 

 

​​HLEFCU Cards App Update

Aloha members, all HLEFCU Card Apps are updated and fully functional
  • iOS/Apple Users: The HLEFCU Cards App is back to normal. iOS users can now log in to the app as they did in the past.
  • Android Users: The new HLEFCU Cards App is ready for you.  Please visit the Google Play store to update your app.
We appreciate your patience and understanding.

 

​​HLEFCU Cards App

Aloha members, please be advised that we are currently experiencing some technical difficulties with our HLEFCU Cards App.
  • iOS/Apple Users: The HLEFCU Cards App is currently down. Please log in to hlefcu.com to view your credit card accounts.
  • Android Users: The HLEFCU Cards App should work normally. We are currently working on the update so you may see some inconsistencies on the Google Play Store, but it should NOT affect you.
We appreciate your patience and understanding as we work to resolve this issue. Please stay tuned for updates.

 

​​Home Banking Login Change

Beginning July 22, 2019, we're changing our Home Banking login procedures to provide you with an enhanced level of security.  This change involves the addition of an email authentication component to our Multi-Factor Authentication (MFA) system.  Please read our Home Banking MFA Guide to learn more about the new login procedure.  And if you have any questions, please call us at 808.973.4311, or toll-free at 1.866.351.4311.
 
 

 

​​System Outage

On July 6, our core banking system experienced an unscheduled outage from 3:00 am to 9:30 am HST.  While our system is now back online, Shared Branch services continue to be unavailable.  We apologize for the inconvenience and inconvenience and are working to restore services as soon as possible.  Please call us for immediate assistance at 808.973.4311.  

Update: as of 10:45 am HST on July 6, all services have returned to normal.  We apologize again for any inconvenience you may have experiencec and thank you for your patience.  

 

​​Payroll Error

Our core banking system is experiencing issues with today’s payroll file.  As a result, you may see a number of transactions posting and reversing payroll transactions in your account.  There is nothing wrong with your account.  These transactions are a result of our processor attempting to rectify the issue.  If you have any question, please call us at 808.973.4311, or toll-free at 1.866.351.4311. We apologize for the inconvenience and look forward to serving you again soon.

 

​​Changes to Mastercard Benefits

On July 1, 2019, Mastercard will be enhancing its Mastercard ID Theft Protection program by adding Single Bureau Credit Monitoring, Financial Account Takeover Monitoring, and URL and Domain Monitoring to the existing family of ID Theft Protection benefits.  These enhancements will be available to all HLEFCU Mastercard Debit and Credit cardholders.

Mastercard is also making adjustments to its Price Protection Service.  Beginning July 1, 2019, Price Protection will no longer be available.  Claims filed prior to the July 1, 2019, deadline will continue to process normally.  However, Mastercard Debit Price Protection claims will no longer be accepted thereafter.

To learn more about these new enhancements and the overall Mastercard ID Theft Protection program, please visit hlefcu.com, stop by one of our branches, or call us at 808.973.4311 (toll-free 1.866.351.4311).

 

​​Partial Government Shutdown

If you're affected by the Partial Government Shutdown, please call us at 808.973.4311, or toll-free at 1.866.351.4311 to find out how we can help.  Alternatively, you may visit us at any one of our branches.

 

​​Marriott Data Breach

On Friday, November 30, 2018, Marriott announced a massive data breach affecting up to 500 million guests.  Specifically, the breach affects guests that stayed at the following Starwood brand hotels between 2014 and September 2018:
  • Westin
  • Sheraton
  • The Luxury Collection
  • Four Points by Sheraton
  • W Hotels
  • St. Regis
  • Le Meridien 
  • Aloft
  • Element
  • Tribute Porftolio 
  • Design Hotels
We recommend members keep close tabs on their credit report, credit card accounts, checking accounts, and more.  As always, be sure to report any suspicious account activity on your HLEFCU account to us immediately, and report any discrepancies in your credit report to the credit bureaus.  If you have any questions, please call us at 808.973.4311, or toll-free at 1.866.351.4311.

 

​​State of Hawaii Payroll

The State of Hawaii is modernizing their payroll system.  However, as part of the process, State employees will need to update their direct deposit information.  For more information and to update your information, please visit the State of Hawaii Enterprise Payroll and Time & Attendance Modernization page.  

As a reminder, HLEFCU's Routing Number is ​321379180

 

​​Zippy's Data Breach

If you used your HLEFCU debit or credit card at any Zippy's locations (including Pomaikai Ballrooms) between November 23, 2017, and March 29, 2018, your card data may have been compromised by the Zippy's Restaurant data breach.  Potentially compromised data includes names and card numbers.  

At this time, we are not re-issuing any debit or credit cards, though you may request a replacement card if you prefer one.  Instead, we encourage members to monitor their accounts for any suspicious activity.  If you see anything out of the ordinary, please contact us at 808.973.4311 or call the number on the back of your card.

 


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