Mobile App Android OS Requirement
Before November 1 2019, all Android users with the HLEFCU mobile banking app will need to ensure their device is running on the 5.0 version (lollipop) or higher. Please update your phone’s operating system to ensure that you receive the best mobile banking experience possible. The mobile app will not work for those operating on anything lower than Android 5.0.
Not sure if your Android phone is 5.0 or higher? On your phone, go to the settings menu and select the option “About phone.” Scroll down until you see the section labeled “Android version.” If it is below 5.0, please go to the “System” tab in the menu and select “System update.”
We're Moving in 2021!
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Home Warranty Solicitations
It has come to our attention that members are receiving letters in the mail stating that their home secured by HLEFCU has a home warranty that's about to expire. HLEFCU does not offer home warranties, nor do we require them. Further, the information contained in the letter is available as public records via the State of Hawaii Bureau of Conveyances. Please disregard any such letters (see example here
) and call us at 808.973.4311 if you have any questions.
Home Banking Login Change
Beginning July 22, 2019, we're changing our Home Banking login procedures to provide you with an enhanced level of security. This change involves the addition of an email authentication component to our Multi-Factor Authentication (MFA) system. Please read our Home Banking MFA Guide
to learn more about the new login procedure. And if you have any questions, please call us at 808.973.4311, or toll-free at 1.866.351.4311.
Changes to Mastercard Benefits
On July 1, 2019, Mastercard will be enhancing its Mastercard ID Theft Protection program by adding Single Bureau Credit Monitoring, Financial Account Takeover Monitoring, and URL and Domain Monitoring to the existing family of ID Theft Protection benefits. These enhancements will be available to all HLEFCU Mastercard Debit and Credit cardholders.
Mastercard is also making adjustments to its Price Protection Service. Beginning July 1, 2019, Price Protection will no longer be available. Claims filed prior to the July 1, 2019, deadline will continue to process normally. However, Mastercard Debit Price Protection claims will no longer be accepted thereafter.
To learn more about these new enhancements and the overall Mastercard ID Theft Protection program, please visit hlefcu.com, stop by one of our branches, or call us at 808.973.4311 (toll-free 1.866.351.4311).