Call Center Maintenance
Our 24/7 Call Center will be undergoing maintenance on Sunday, August 9th, between 4:00 a.m. and 10:00 a.m. HST. Please pardon the inconvenience during this time.
Pearl City Branch Temporarily Closed
Out of an abundance of caution, we are temporarily closing our Pearl City Branch. We learned that a member that visited today (8/4) has an active case of COVID-19. Our staff reports that the member wore a mask for the duration of their visit, and was only in our branch for a few minutes. As a precautionary measure, we have sent all staff home for the day and will have professional cleaners disinfect the branch. The branch will reopen on Thursday, August 6th.
We are pleased to report that it appears a member who did business at our Pearl City branch on Tuesday is NOT infected with COVID-19. We confirmed this information when we contacted the member to check on their wellbeing and see if we could help in any way. Nevertheless, we are having the branch professionally cleaned and sanitized today and will reopen on Thursday, August 6.
We apologize for any inconvenience this situation may have created, but please understand the health and safety of our employees and members at all branches is always HLEFCU’s top priority.
Please also keep in mind HLEFCU’s protocols for preventing the spread of COVID-19 that are in effect at all branch locations.
- All employees are required to wear a mask and gloves at all times while at work.
- HLEFCU has installed Plexiglas protective shields at teller windows of all branches.
- High-touch areas at all branches – such as teller windows, counters, and door handles – are cleaned every hour.
We look forward to supporting the financial needs and future dreams of our members. Mahalo!
As we approach peak hurricane season from August to October, we want to remind everyone to take the proper steps to protect their ohana, property, and finances. Read more about storm preparedness here.
Home Banking Maintenance
On Saturday, July 11, from 7 pm HST to 11 pm HST, Home Banking will be undergoing routine maintenance. During this time, you'll still be able to access your account. However, certain portions of Home Banking may stop working during the maintenance window. Please pardon the inconvenience, mahalo!
PUA Identity Theft
According to the US Department of Labor, fraudsters are stealing peoples' identities to file fraudulent jobless claims to take advantage of the enhanced government aid provided through the CARES Act. Typically, these fraudsters target the Pandemic Unemployment Assistance system and have stolen an estimated $16 million in Hawaii alone. As a result, the Hawaii Department of Labor is asking that anyone that receives a letter regarding a claim for PUA and didn't apply for it to report the incident via the State's PUA website
Those that recieve the letter should also report the incident as identity theft to the Federal Trade Commission at IdentityTheft.gov
For more information on PUA Identity Theft and Fraud, please visit the State of Hawaii Department of Labor and Industrial Relations website.
Commencement of Site Work
Please be advised the Hawaii Law Enforcement Federal Credit Union plans to begin the process for the demolition of the aging structure that it owns at 1936 South King Street starting the week of June 1.
Ralph S. Inouye Co. Ltd., one of Hawaii’s leading and most respected general contractors, will safely and carefully demolish the structure and haul away the materials from the project site.
Once the area is cleared, construction will begin on a new financial institution facility that will house the headquarters and main branch of the Hawaii Law Enforcement Federal Credit Union. Construction is expected to take a year.
Mahalo for your understanding and kokua while this important construction work is underway.
For more information, please call Ralph S. Inouye Co. Ltd. at (808) 839-9002.
COVID-19 Stimulus Checks/Deposits
While some may have already recieved their COVID-19 stimulus payments, we know many of you have not. And, like those of you that haven't, many are anxious and looking for information. As a result, many scammers are taking advantage of the situation to obtain your private information. To protect your information, never reveal any personal information to anyone that calls you asking for it.
The only official source of information regarding the COVID-19 stimulus payments is the IRS itself. If you want to check on your payment status or update your direct deposit information, please visit IRS Get My Payment
Home Banking Password Reset
Did you forget your Home Banking Password? Now, you can reset it yourself, even if you've already locked yourself out of your Home Banking account! Just click the "Forgot Password"
link next to the "Login" button and follow the instructions. Need a little more help? Check out our how-to video on resetting your password.
To ensure our ability to provide uninterrupted service to our members during the currend COVID-19 pandemic, we have adjusted our operations. Effective Wednesday, March 25, our Pearl City, Pearl City Station, Kapolei, and Main Station branches are closed until further notice. Our Main Branch at 1537 Young Street will remain open Monday to Friday from 7:30 am to 3:30 pm.
Further, our after hours mainland call center is experiencing greatly elevated call levels. As a result, call to us made between 4:30 pm and 7:30 am may experience extended hold times. In order to minimize hold times, we kindly as that members utilize Home or Mobile Banking as much as possible.
For more information about our operations during the pandemic, our member assistance programs, fee waivers, and more, please see our COVID-19 information page
Beware of Fraud
In times of crisis, fraud by phone and email increases, as criminals try to take advantage of what is often a confusing, stressful time for many. So, it's essential to be extra vigilant during these uncertain times. Below are a few tips and reminders to help you keep your finances safe:
- HLEFCU will never call, text, or email you to ask you for sensitive information like your account, debit card, or credit card number; your PIN; passwords, or your Social Security Number.
- When searching for needed supplies, do not buy from unfamiliar websites.
- Use your HLEFCU Platinum Mastercard instead of your HLEFCU Debit Card when placing online orders to safeguard the funds in your account.
- Do not purchase COVID-19 test kits or treatments online - these are all likely scams.
- Scammers may also pose as hospitals or doctors claiming that they treated a loved one and that payment is required.
- Malware is being embedded into apps that claim they're able to track the spread of the virus. If you want to keep tabs on the spread of the virus, utilize known sources of information like the CDC, the World Health Organization, and John Hopkins University Tracker
We're Moving in 2021!
For more information on our move, please click here
Home Warranty Solicitations
It has come to our attention that members are receiving letters in the mail stating that their home secured by HLEFCU has a home warranty that's about to expire. HLEFCU does not offer home warranties, nor do we require them. Further, the information contained in the letter is available as public records via the State of Hawaii Bureau of Conveyances. Please disregard any such letters (see example here
) and call us at 808.973.4311 if you have any questions.
Home Banking Login Change
Beginning July 22, 2019, we're changing our Home Banking login procedures to provide you with an enhanced level of security. This change involves the addition of an email authentication component to our Multi-Factor Authentication (MFA) system. Please read our Home Banking MFA Guide to learn more about the new login procedure. And if you have any questions, please call us at 808.973.4311, or toll-free at 1.866.351.4311.
Changes to Mastercard Benefits
On July 1, 2019, Mastercard will be enhancing its Mastercard ID Theft Protection program by adding Single Bureau Credit Monitoring, Financial Account Takeover Monitoring, and URL and Domain Monitoring to the existing family of ID Theft Protection benefits. These enhancements will be available to all HLEFCU Mastercard Debit and Credit cardholders.
Mastercard is also making adjustments to its Price Protection Service. Beginning July 1, 2019, Price Protection will no longer be available. Claims filed prior to the July 1, 2019, deadline will continue to process normally. However, Mastercard Debit Price Protection claims will no longer be accepted thereafter.
To learn more about these new enhancements and the overall Mastercard ID Theft Protection program, please visit hlefcu.com, stop by one of our branches, or call us at 808.973.4311 (toll-free 1.866.351.4311).